Guides for running a guest house in South Africa
Practical, jargon-free writing on bookings, calendar sync, guest communication and the technology we build on — from the team behind GHM Suite.
- Product
Invoicing Is Here: Tax Invoices, Pro Formas and Credit Notes from Your Bookings
The booking already holds the guest, the room, the dates and the rate. The invoice should come from there, take thirty seconds, and be right. From today it does — numbered, VAT-correct, emailed as a PDF in your name, and R250 a month for your whole account.
Read the article → - Hosting
What to Do About a Bad Review — and How to Get More Good Ones
Future guests read the one-star, then read how you answered it — and decide from your reply what you would be like to deal with when something goes wrong. That makes the reply, not the review, the thing that actually costs or wins you the booking.
Read the article → - Reports
Occupancy, ADR and RevPAR for a Small Guest House
“We were busy” is a feeling, not a measurement. Occupancy, average daily rate and RevPAR are the three numbers that turn a busy month into something you can actually compare — and each one is misleading without the other two.
Read the article → - Reports
Why Your Reports Show No Income — and How to Fix It
An imported booking arrives with its dates and its room — but no rate, no guest count and no payment method, because the calendar feeds simply do not carry them. That is why your income chart is flat. Here is what to add, and how.
Read the article → - Calendar
Stop Double Bookings: Sync Airbnb, Booking.com and LekkeSlaap
Every extra platform you list on multiplies the chance of selling the same room twice. Here is how to pull Airbnb, Booking.com and LekkeSlaap into one calendar with iCal links — and, just as importantly, what that sync does not do for you.
Read the article → - Product
What Is a PWA — and Why GHM Suite Isn’t in the App Store
GHM Suite installs on your phone like any other app — but you won’t find it in the App Store. Here is what a Progressive Web App is, why Google created the standard, and what it means for you as a guest house owner.
Read the article →
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